Frequently Asked Questions

When can you get here?

Typically we offer a same day response time. Call before noon Monday through Friday and one of our professionally trained technicians will be there to help you solve your plumbing needs.

What do your services cost?

Knowing the cost of the work before it is started gives peace of mind to our customers. That’s why we use Up Front Pricing. Based on the average time it takes a professionally trained technician to complete the task, a price is calculated. Thus ensuring fair prices to you.

Why did my water service break?

Material failure is a common cause of water service leaks. Old metal galvanized pipe fails due to rust, from the inside out. Metal copper pipe fails with pinhole leaks from “electrolysis” a chemical reaction between the copper and the chemicals in the water. East Tennessee has a high rate of copper failure due to our “active water”. With plastic piping, especially if it was exposed to the elements prior to installation. Ultraviolet light breaks down the polymer and reduces its ability to expand and contract several times as designed. Also, as the ground freezes and thaws, the ground tends to shift adding extra stress or crushing the water pipe. This may be another cause of pipe failure. We prefer to use Wirsbo, which is backed by a manufacturer 25-year limited warranty.

My Gas Water Heater makes loud sounds, why?

The popping sound is caused by a mineral build up on the bottom of the water heater that traps water between the tank and the mineral. When the water is being heated it turns this trapped water into steam. The steam then escapes or explodes through the mineral causing the popping sound.

My Electric Water Heater makes loud sounds, why?

The popping sound is caused by a mineral build up on the elements of the water heater that traps water between the element rods and the minerals. When the water is being heated it turns this trapped water into steam. The steam then escapes or explodes through the mineral causing the popping sound.

Why shouldn’t I have the home improvement store install my new fixture?

Many of the installers are not official employees of the home improvement store. It can be extremely difficult to get them back to your home should there be a problem. At Tennessee Home Craft & Plumbing, we sell it, we install it and we back it up.

What is a Pressure Reducing Valve?

The valve reduces the pressure of incoming water. It also uses the principle that low pressure over a large area will overcome high pressure over a small area. Thus a PRV is installed to keep the pressure in your home at a regular level that is not harmful to the pipes in your home, usually about 55 PSI.

My faucets drip. Why?

It could be loose washers, a defective cartridge, high pressure or a number of other things given the fact that there are hundreds of faucet manufacturers.

Should I use a liquid or crystal drain cleaner?

We don’t recommend using either. They destroy not only the clog, but also the pipes and the environment. At Tennessee Home Craft & Plumbing, we have tools specifically designed for drain cleaning. We now offer Sewer Jetting, a system designed to clean the inside of your pipes with high pressure water, offering years of trouble-free service, compared to the antiquated roto-rooting style machines and companies.

Can roots really penetrate sewer lines?

Yes. This can be a common occurrence that can cause significant damage to your plumbing system. Also, it’s a little known fact that when you cut a root out of your sewer line, it naturally grows back and double in number. At Tennessee Home Craft & Plumbing, we have technicians specifically trained to deal with these unique circumstances.